https://jme-training-academy.com/index.php?action=history&feed=atom&title=Customer_CommunicationCustomer Communication - Revision history2026-09-20T18:01:41ZRevision history for this page on the wikiMediaWiki 1.45.3https://jme-training-academy.com/index.php?title=Customer_Communication&diff=13&oldid=prevMorgan Allen: Created page with "= Customer Communication = == Purpose == Professional communication is a key part of every job. Customers may not fully understand electrical work, so it is important that JME operatives communicate clearly, respectfully and professionally at all times. == On Arrival == * Introduce yourself and confirm the reason for your visit. * Be polite, friendly and approachable. * Explain what work you will be carrying out. * Confirm any power interruptions before commencing wo..."2026-06-10T11:43:09Z<p>Created page with "= Customer Communication = == Purpose == Professional communication is a key part of every job. Customers may not fully understand electrical work, so it is important that JME operatives communicate clearly, respectfully and professionally at all times. == On Arrival == * Introduce yourself and confirm the reason for your visit. * Be polite, friendly and approachable. * Explain what work you will be carrying out. * Confirm any power interruptions before commencing wo..."</p>
<p><b>New page</b></p><div>= Customer Communication =<br />
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== Purpose ==<br />
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Professional communication is a key part of every job. Customers may not fully understand electrical work, so it is important that JME operatives communicate clearly, respectfully and professionally at all times.<br />
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== On Arrival ==<br />
<br />
* Introduce yourself and confirm the reason for your visit.<br />
* Be polite, friendly and approachable.<br />
* Explain what work you will be carrying out.<br />
* Confirm any power interruptions before commencing work.<br />
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== During The Work ==<br />
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* Keep the customer informed of progress.<br />
* Explain any unexpected findings in simple terms.<br />
* Avoid technical jargon where possible.<br />
* Be honest about timescales and potential delays.<br />
* Maintain a professional attitude at all times.<br />
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== If Problems Are Found ==<br />
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* Clearly explain the issue and any associated risks.<br />
* Offer practical solutions where possible.<br />
* Never pressure a customer into making immediate decisions.<br />
* Escalate any concerns to management where required.<br />
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== On Completion ==<br />
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* Explain what work has been completed.<br />
* Demonstrate operation of any new equipment if required.<br />
* Ensure the work area is clean and tidy.<br />
* Confirm the customer is satisfied before leaving.<br />
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== Key Expectations ==<br />
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* Be professional.<br />
* Be respectful.<br />
* Be punctual.<br />
* Be honest.<br />
* Leave every customer with a positive impression of JME.<br />
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A customer's experience is determined not only by the quality of the electrical work, but also by the quality of communication throughout the job.</div>Morgan Allen